Shipping & Returns
I aim to dispatch your order within 1-2 working days. I dispatch orders Monday - Friday, during business hours.
Please contact me via the contact page if you require anything urgently, and I will do my best to help.
I care about reducing my environmental footprint when it comes to packaging choices while simultaneously making sure that your goods are securely packaged to ensure that they arrive safely. I have chosen packaging materials that are paper based and contain a recycled content of up to 100%. I avoid the use of plastic wrap.
I am very experienced in packing and sending ceramics, if however, your item arrives damaged please email me here as soon possible so I can make things right.
I have a flat rate fee of $10 nationwide.
I send my items with CourierPost. All of my packages are tracked and I will email your tracking number once your order has been dispatched.
Items are shipped to a physical address only, CourierPost cannot ship to PO Boxes.
Please contact me so that I can give you a custom quote for shipping. I ship internationally with New Zealand Post.
Please be aware that you are liable for any customs or import duties (ie VAT) that may be levied in your country. Please refer to your countries customs service website for more information.